Shipping Information

HOW LONG UNTIL MY ORDER SHIPS?
We process orders on a first come, first serve basis. Processing time depends on what you order, if the item is in stock or a custom item and our workload at the time you order.  If you are working on a certain time schedule, you may want to contact the online office and inquire as to how long processing is taking.  It is best to email the office at service@thesilverstrawberry.com.

HOW LONG UNTIL I RECEIVE MY PACKAGE?
Most orders are shipped within two business days but it depends somewhat on which day of the week you order, what you are ordering and our order back log.  We process orders in the order they are received. If there are many customers ahead of you it may take a couple of days to get to your order, occasionally it make take 4-5 days when weekends and holidays are in the mix. We ship five to six days a week but if for instance you order late on a Thursday, your order may not process until the following Monday, again depending on how many orders are ahead of you. Custom orders that have to be painted, sewn, created or designed may take a week to ten days to complete before shipping. Contact us by email and we can give you an idea of our work load.

FREE SHIPPING
The Silver Strawberry offers free shipping on orders of $150 or more (excluding furniture). Orders with free shipping will go out using First Class mail or on occasion, FedEx. Our shipments go out Priority Mail and we will have a tracking number as well for your order.

WILL I RECEIVE A TRACKING NUMBER?
Yes, our shipping department emails each customer when their package leaves our warehouse. It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you.

WHAT IF MY PACKAGE IS LOST?
If your package is lost by the post office in transit and the anticipated delivery time has passed, we will file a claim on your behalf and reship your package without further delay. If the U.S. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Occasionally they may also hold the package at your local post office for you to pick up. This is not information we have access to....you will need to speak to them personally.  Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you.  The claim form is accessed here:  http://www.usps.com/forms/_pdf/ps1000.pdf. Simply fill out the claim form and attach a copy of your original receipt from the Silver Strawberry. After the post office reimburses you, you can then re-order if you wish.

IF I CHOOSE PICKUP IN TOMBALL
All online orders placed will be pulled and packaged from the store. Please allow us 24 hours to pull your items. If you need them sooner, please call us at 281-255-6729 and we will work with you!

DO YOU SHIP OUTSIDE THE UNITED STATES?
Currently we do not ship outside the United States, if you need this service, please contact us at service@thesilverstrawberry.com and we will respond with the best way to get this to you.

DO YOU SHIP TO APO/FPO ADDRESSES?
Yes, gladly and we use the USPS Priority Mail.

HOW IS MY PACKAGE BEING SHIPPED?
We prefer to use USPS on 99.9% of our orders but occasionally we use FedEx on over-sized packages or extremely heavy packages and overnight requests. Please be sure to let us know if you have a different address for FedEx. RETURN PACKAGES: The Silver Strawberry 30006 Tomball Parkway Suite D Tomball, TX 77375 NOTE:  Please insure and use tracking on your return packages to keep the post office accountable. You are responsible for the items until it reaches our warehouse. If they loose it in transit back to us we assume no responsibility for the lost package.